Online Customer Care: Are You Putting Your Brand Reputation at Risk?

Peter Wilkes

September 15, 2020

Customer Service, Digital

People have higher expectations for digital customer service today than they did a year ago. Online customer care is different from the basic customer service that many brands provide without realizing the harm it can cause to their reputation.

Peter Wilkes

July 30, 2018

Sales, Customer Service

5 Tips for Preparing for a Customer Call

Peter Wilkes

July 30, 2018

Sales, Customer Service

5 Tips for Preparing for a Customer Call

Whether it’s a five-minute follow up or an hour-long pitch, every customer interaction is an opportunity to strengthen your relationship. Follow these tips to make the most out of your customer call.